Contact Us

We’re Available When You Need Us

PrimeCure Hospital operates 24 hours a day, 7 days a week, 365 days a year. Our Emergency Department never closes. For non-emergency inquiries, our dedicated Patient Services team is available during business hours to assist you with scheduling, billing, medical records, and general information.

Main Contact Information

📧 General Inquiries: support@primecurehospital.com

📞 Main Switchboard: +1 (855) 974-6200

🚑 Emergency Department (Direct): +1 (855) 974-6211

📠 Fax (Medical Records): +1 (855) 974-6299

🕐 Patient Services Hours: Mon–Fri: 7:00 AM – 6:00 PM CST

🏥 Hospital Address: 1100 Prime Medical Drive, Tower A, Houston, TX 77002, USA

Department Directory

Admissions & Registration: admissions@primecurehospital.com

Patient Billing: billing@primecurehospital.com

Medical Records & Release: records@primecurehospital.com

Social Work & Case Management: socialwork@primecurehospital.com

Patient Advocacy & Grievances: advocacy@primecurehospital.com

Physician Referrals: referrals@primecurehospital.com

Volunteer Services: volunteers@primecurehospital.com

Online Contact Form

Send us a message securely through primecurehospital.com/contact. Please provide your full name, contact information, patient ID (if applicable), and a clear description of your request. Our Patient Services team acknowledges all inquiries within one business day.

Visiting the Hospital

PrimeCure Hospital is located at 1100 Prime Medical Drive in Midtown Houston, easily accessible via US-59, I-45, and Houston Metro Rail (Green Line — Medical Center East Station). Valet parking is available at the Tower A main entrance. Self-parking is available in Parking Garage B (enter on Medpark Court).

Visitation Policy

General visitation hours are 9:00 AM – 8:00 PM daily. ICU and NICU visitation is restricted to immediate family. All visitors must register at the main entrance security desk and wear an issued visitor badge. Specific unit visiting policies are available at primecurehospital.com/visit.

For True Medical Emergencies

Please call 911 or come directly to our Emergency Department entrance (Tower A, Ground Level, Emergency Drive). Our trauma team is available 24/7/365.